Help & Support
Last updated: September 9, 2026
Cancelling, managing billing, and answers to the questions we hear most about MyCoverLetter.
Cancel your subscription
You can cancel in about a minute, right from your account — no need to email us:
- Log in with the email address you signed up with. We'll send you a one-click sign-in link — there's no password.
- Open Account from the dashboard.
- Click Manage billing. This opens Stripe's secure billing portal in your account.
- Choose Cancel plan and confirm.
Cancelling stops future charges immediately — it does not refund charges already made, and any letters already generated stay in your dashboard. See the Terms & Conditions for the full billing terms.
Contact support
Can't find what you need, or something's not working? Email hello@mycoverletter.work and we'll get back to you — most billing issues are resolved within a day.
Frequently asked questions
How do I cancel my subscription?+
Log in, go to Account, and click Manage billing to cancel in Stripe's billing portal. See the steps above.
Will I be charged after the free preview?+
Starting the trial charges $0.99 immediately for 3 days of access. Unless you cancel before the trial ends, it converts automatically into a $19.99/month subscription. You won't get a separate reminder — see Terms & Conditions for details.
I forgot to cancel and got charged — can I get a refund?+
Email hello@mycoverletter.work. We don't refund charges just because you forgot to cancel, but reach out anyway — we review these case by case.
How do I sign in? I don't have a password.+
MyCoverLetter accounts are passwordless. Go to the login page and enter the email you signed up with — we'll email you a link that signs you in directly. If it doesn't arrive within a few minutes, check your spam folder before emailing us.
How do I download or reuse a letter I already generated?+
Every letter you generate is saved to your dashboard. Open it to copy the text or print it to PDF — no separate download tool needed.
Can I generate letters for more than one job?+
Yes — an active subscription covers unlimited letters. Start a new one from your dashboard any time; each is tailored to the job you enter.
Can I delete my account and data?+
Yes. Email hello@mycoverletter.work from the address on your account and we'll delete it for you — this isn't yet self-serve. See the Privacy Policy for what we store.
Who can see the CV and job details I submit?+
Only you. Your data is stored under your account and protected by row-level access controls, and is sent to our AI provider solely to generate your letter. See the Privacy Policy for the full picture.